Our commitment to your privacy
The Healthy Mummy Pty Limited (“we” or “us”) recognise/s that your privacy is very important to you and we are committed to protecting your personal information.
This policy applies to personal information we handle about our members, subscribers, customers, visitors to our website www.healthymummy.com users of services we may from time to time provide, and members of the public. It provides information about the personal information we collect and the ways in which we use that personal information.
The kinds of information we collect
The kinds of personal information we collect may include your name, date of birth, address, telephone number, e-mail address, as well as information about your children and family, nutrition, care, breastfeeding and weight information. We may also collect bank details and credit card details via our third party payment and customer management providers. Ultimately, the kinds of personal information we collect will depend on the dealings you have with us.
If you operate a social media or other online account, we may collect your user name associated with that account, and any other information or content you have made public in connection with that account. Such information or content may include personal information.
We may also collect information about your interests and preferences, other demographic information such as your gender, age and location. We may also collect anonymous information such as your IP address, browser type, and other software or hardware information – see How we collect information below for more detail on our handling of this type of information. Generally information of the kind described in this paragraph is not personal information as it cannot be used to identify you.
You can choose not to provide your personal information to us, but generally the information we request from you is required in order for us to provide you the goods and services we offer.
How we collect information
Generally we collect personal information when you voluntarily provide it to us, for example:
- when you contact us or subscribe to our services by telephone, email or via our website;
- when you update an on-line profile or subscription that includes personal information such as your name and contact details; and
- when you enter your personal information into forms, surveys or questionnaires on our website.
There may be circumstances when we collect personal information from someone other than the individual concerned, for example, through a referral. We endeavour to contact and notify the individual concerned of the circumstances of such collection where it is reasonable to do so. We may also collect personal information through publically available records, such as from social media.
If you choose not to provide your personal information to us for the purposes set out in this policy, or if we do not or are unable to collect the personal information we need, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
When you read, browse or download information from our web site, we or our internet service provider may also collect information such as the date, time and duration of a visit, the pages accessed, and any information downloaded.
We use Google Analytics to help analyse how you use our web site. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated is used to create reports about the use of our web site. Google will store this information. If you do not want your web site visit data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at https://tools.google.com/dlpage/gaoptout
Finally, we may also use web beacons to track the visiting patterns of individuals accessing our Website. Web beacons are images that originate from a third party site to track visitor activities.
How we use personal information
The primary purpose we collect your personal information is to:
- provide our products and services to you;
- update you with notifications and reminders from The Healthy Mummy Weight Loss Plans;
- respond to your queries and provide customer support;
- maintain our relationship with you;
- identify and track your orders;
- send you statements and invoices;
- collect payments from you;
- provide you with information about our products and services; and
- conduct research for our own internal purposes.
We may also use your personal information to send you communications (via text or email) and newsletters, and contact you about our goods and services, programs, events, campaigns, promotions, functions or news updates that may be relevant or of interest to you. From time to time we may also send you communications and information about third party products and offers. Our communications may be tailored or personalised to you based on the personal information you have provided to us. We will generally give you the option to opt-out of receiving promotional and marketing communications at the time you subscribe to our products and/or services. If you do not wish to be contacted for these purposes you can let us know at any time by contacting us at the details below. Every commercial electronic communication sent by us will contain a functional unsubscribe facility or otherwise allow you to easily opt out of such communications.
We may aggregate personal information of our customers for reporting and statistical purposes, for business improvement and for marketing purposes. This allows us to better inform ourselves of our customers’ preferences and requirements, and to enable us to monitor the effectiveness of and constantly improve our website and our services. If we disclose any aggregated, demographic or de-identified information to third parties it will not contain any personally identifiable information.
You agree that we may use your personal information for any of the above purposes.
The circumstances in which we may disclose personal information
So that we may use your information for the purposes identified above, we may disclose it to external providers of services, for example, IT service providers and payment processing providers. We may also outsource certain functions of our business, including product sales management, customer relationship management, marketing, and management of our database. In addition you may be accessing our services through applications and platforms which use software systems such as iOS or Android. The vendors of these systems including Apple and Google may receive certain personal information disclosed by you to us through use of those applications. We may disclose your personal information to any of these third party service providers so that they can provide the services to us which they have been engaged to provide.
We may disclose your personal information to the extent that we are required to do so by law, including in connection with any legal proceedings or anticipated legal proceedings, or in order to comply with any legal obligation, or to establish, exercise or defend our legal rights. We may sell, transfer, or otherwise disclose our database of personal information to an actual or potential successor entity, purchaser, or investor in connection with a corporate merger, consolidation, sale of our assets or a substantial part of our assets, share sale, investment transaction or other corporate rearrangement.
You agree that we may disclose your personal information in any of these circumstances. We disclaim all liability for any privacy breaches by third parties to whom we have disclosed your personal information in accordance with this policy.
You may withdraw your consent to use or disclose your personal information at any time. To withdraw this consent please contact us at the details below. Please note that withdrawing your consent may mean that we are unable to provide you with our services.
Do we transfer or disclose any personal information overseas?
We do not generally, and do not presently intend to, disclose or transfer any personal information to overseas recipients. If at some point in the future this position changes, we will take reasonable steps to notify you.
However some of your personal information may be incidentally disclosed overseas by us, or by our third party service providers. In particular, your personal information may be disclosed to third party service providers in such other countries in which those parties or their, or our, computer systems may be located from time to time, where it may be used for the purposes described in this policy.
Your personal information may also be transferred overseas if we sell, transfer or disclose our database of personal information to an actual or potential successor entity, purchaser or investor who is located or has offices overseas. It is not practicable to specify the likely countries in which recipients of information may be located in this regard.
Security of your personal information
Once in our possession, we take reasonable precautions to protect the personal information we hold about you from misuse, interference and loss and unauthorised access, modification or disclosure. When purchasing from us your financial details are passed through a secure server using 256-bit SSL (secure sockets layer) encryption technology. If you have any questions regarding our security policy, please contact our privacy officer at the details below.
Whilst we endeavour to provide a secure online environment, there are inherent risks associated with the transmission of information via the internet and no data transmission over the internet can be guaranteed to be completely secure. We therefore cannot warrant the security of any information you provide to us over the internet and you do so at your own risk.
We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website. It is your sole responsibility to maintain such confidentiality and we will not be liable for any damage, loss or expense suffered due to such disclosure.
Our website may contain links to third party websites and social media features that are hosted by a third party. Links to other websites do not constitute sponsorship, endorsement or approval of the information found on those websites. You should evaluate the accuracy, relevance and suitability for your purposes of any such information. We are not responsible for the privacy policies or practices of third party websites, and your interactions with any social media features are governed by the privacy policies and practices of the hosting entities.
Access to and correction of your personal information
We aim to ensure that your personal information is accurate, complete and up to date. To assist us, please contact us via the details below if any of your details provided have changed or if you believe that the information we hold is inaccurate. Alternatively, users may log into their accounts and may update some of their personal information directly.
You may request us to provide you with access to the personal information we hold about you at any time. We will respond to your access request as soon as possible, however, prior to disclosing any such information it may be necessary for you to satisfactorily verify your identity.
There are exceptional circumstances where access to or correction of your personal information may be refused by us such as where access would be unlawful. We will advise you of such circumstances if they arise.
We will endeavour to:
- provide an initial response to your query or complaint within 48 hours;
- investigate your queries and privacy complaints within a reasonable period of time depending on the complexity of the complaint; and
- resolve your query or complaint within 10 business days.
In general this process will involve a review being undertaken between our Customer Service, Marketing and Tech teams (as applicable). We will notify you of the outcome of our investigation.
If you are still not satisfied, you can contact the Australian Privacy Commissioner (see http://www.oaic.gov.au/about-us/contact-us-page or call 1300 363 992).
This policy will be reviewed from time to time to take account of new laws and/or changes to our operations. Any information we hold about you will be governed by our most current policy. We recommend that you periodically review this policy for any changes.